Who I Work With
I specialise in supporting New Zealand healthcare practices that need reliable, professional admin support without the complexity of hiring in-house staff. If you're a practice that values quality, consistency and direct communication, we're likely a good fit.
Healthcare Practices I Support
I work with a variety of healthcare practices across New Zealand. While every practice has unique needs, these are the practice types where my experience translates most effectively.
General Practice / GP Clinics
Primary care medical practices
GP practices juggle high patient volumes, complex scheduling, ACC claims, and diverse admin demands. I help streamline operations so doctors can focus on patient care.
Common Support Areas
- High-volume appointment management
- ACC45 lodgement and tracking
- Lab result organisation and filing
- Referral coordination
- Patient recall systems
- Insurance claim processing
Shared inbox with 100+ daily emails mixing urgent clinical matters with admin queries, causing important messages to be missed.
Physiotherapy Practices
Physical therapy and rehabilitation clinics
Physio practices often have complex ACC workflows, treatment series scheduling, and significant follow-up requirements. I'm experienced with Gensolve and ACC coordination.
Common Support Areas
- ACC claim lodgement and management
- Treatment series appointment booking
- Gensolve system administration
- Patient progress follow-ups
- Discharge and outcome tracking
- Equipment and appointment coordination
Managing 6-12 week treatment plans for multiple patients while keeping ACC documentation current and preventing appointment gaps.
Allied Health Practices
OT, Speech Therapy, Podiatry, etc.
Allied health practices often operate with lean admin resources while managing complex scheduling, ACC coordination, and patient communication needs.
Common Support Areas
- School and home visit scheduling
- ACC and NASC coordination
- Report distribution and filing
- Equipment hire tracking
- Multi-location coordination
- Educator and caregiver liaison
Solo practitioners juggling clinical work with admin while coordinating between schools, caregivers, and funding agencies.
Dental Practices
General dentistry and specialist dental clinics
Dental practices need precise scheduling, treatment plan coordination, payment follow-up, and recall systems to maintain consistent patient flow.
Common Support Areas
- Complex appointment scheduling by treatment type
- Treatment plan coordination and follow-up
- Payment plan management
- Insurance and ACC claims
- 6-month recall systems
- Aged receivables follow-up
Outstanding invoices building up while staff focus on chairside support, with no systematic payment follow-up process.
Specialist Medical Practices
Orthopaedics, Cardiology, ENT, etc.
Specialist practices manage complex referral workflows, surgical scheduling, post-procedure follow-ups, and detailed correspondence with GPs and other specialists.
Common Support Areas
- Referral triage and coordination
- Surgical and procedure scheduling
- Post-procedure follow-up systems
- GP correspondence management
- Private and public system coordination
- Complex appointment sequencing
Managing referral flow with triage requirements, coordinating theatre bookings, and ensuring post-surgical patients book follow-ups.
Other Healthcare Practices
Chiropractic, Psychology, Counselling, etc.
Various other healthcare practices that need professional admin support, patient communication, and practice management assistance.
Common Support Areas
- Appointment scheduling and coordination
- Patient intake and onboarding
- Session note organisation
- Insurance and ACC liaison
- Waitlist management
- General practice administration
Solo practitioners spending evenings on admin when they could be focusing on professional development or personal time.
From Solo Practitioners to Multi-Clinician Practices
I work with practices of varying sizes, from solo practitioners to larger multi-clinician clinics. The approach adapts to your scale, but the commitment to quality remains the same.
Solo Practitioners
Often wearing multiple hats with no dedicated admin support. I help you reclaim clinical time and establish efficient systems without the cost of hiring staff.
Typical Plan: Essential (10-20 hours/month)
Small Practices
Growing practices where admin is shared among staff or falling behind. I provide dedicated admin capacity so your team can focus on patient care and growth.
Typical Plan: Comprehensive (20-30 hours/month)
Medium Practices
Established practices with significant admin demands. I work alongside your existing team, taking specific admin functions off their plate.
Typical Plan: Comprehensive to Premium (30-40 hours/month)
Larger Practices
Multi-clinician or multi-site practices needing dedicated admin support for specific functions like email management, scheduling or patient follow-up.
Typical Plan: Premium (40+ hours/month) or custom arrangement
What Makes a Practice a Good Fit
Beyond practice type and size, certain characteristics make for successful working relationships. These aren't requirements, but they help ensure we work well together.
You're a Good Fit If:
- You value quality and consistency over lowest price
- You're comfortable with secure remote access to systems
- You can clearly communicate workflows and expectations
- You're open to process improvements and efficiency gains
- You want direct communication with the person doing the work
- You're committed to patient care excellence
- You understand that good admin takes time to set up properly
We Work Well Together When:
- You have clear practice management systems in place
- Your team is willing to collaborate with virtual support
- You can provide initial training on practice-specific workflows
- You're committed to regular check-ins and feedback
- You respect that I work with multiple practices
- You understand the value of experienced admin support
- You're looking for partnership, not just task completion
Practices I Don't Support
To maintain service quality and ensure successful outcomes, I'm transparent about situations where I'm not the right fit. This helps both of us avoid frustration and wasted time.
- Practices looking for the cheapest possible admin support
- Situations requiring immediate start (within 48 hours) without proper onboarding
- Practices unwilling to provide secure system access
- Work requiring onsite presence or physical document handling
- Practices expecting 24/7 availability or after-hours coverage
- Clinical decision-making or regulated healthcare activities
- Situations where you need a large team rather than a solo professional
If any of these apply to your situation, I'm happy to discuss alternatives or refer you to other providers who might be better suited to your needs.
New Zealand-Wide Virtual Support
As a virtual service, I work with healthcare practices throughout New Zealand. Physical location doesn't matter. Effective communication and secure system access are what count.
Auckland-Based
I'm based in Auckland, which means same timezone, local market understanding, and potential for occasional in-person meetings if needed.
Nationwide Service
I currently support practices from Northland to Southland. Virtual support works seamlessly regardless of your practice location.
NZ Time Zone
Working hours align with NZ business hours (NZST/NZDT), so communication and response times match your practice's operating schedule.
Does Your Practice Fit This Profile?
If your practice aligns with the types and characteristics I've described, I'd love to have a conversation. Even if you're not quite sure whether we're a good fit, a quick 30-minute call can help clarify whether virtual admin support makes sense for your situation.
Schedule a Consultation