Virtual Admin for Telehealth & Hybrid Clinics in New Zealand
Keep online bookings, virtual appointments and patient communication flowing smoothly, so your clinicians can focus on delivering care, not chasing links, logins and admin.
Schedule a Telehealth Support Conversation View Virtual Admin Service PlansTelehealth Is Flexible – the Admin Often Isn’t
Telehealth and hybrid clinics promise convenience for patients, but behind the scenes, the admin can be more complex: multiple booking channels, different platforms and patients who need help navigating it all.
- Patients booking online, phoning, emailing and messaging through different channels.
- Virtual appointments that need links sent, reminders issued and reschedules managed.
- Clinicians switching between in-person and online sessions across locations and calendars.
- Follow-up plans that rely on someone making sure the next virtual step actually happens.
Where the Pressure Shows Up
Admin load often falls on clinicians, practice owners or a small in-house team. Time that should be spent on patient care and clinical planning is instead spent following up forms, managing online bookings and answering “how do I join my appointment?” questions.
Common Admin Challenges in Telehealth & Hybrid Clinics
Whether you’re fully virtual or mixing in-person and online, the friction tends to cluster around the same points.
Disjointed Bookings
Patients booking through forms, portals and phones without a single person keeping an eye on capacity, double-bookings or gaps in the diary.
Appointment Links & Tech Confusion
Time lost to sending or re-sending links, helping patients find their confirmation email or checking if they can join from their device.
Follow-Up & Next Steps
Recalls, follow-up virtual appointments and documentation that rely on clinicians remembering to trigger admin, which is risky on busy days.
Multiple Systems to Keep in Sync
Practice software, booking platforms, telehealth tools and communication channels all need to match, or patients end up confused about when and how they’re being seen.
Interruptions During Clinics
Non-urgent admin questions are landing directly on clinicians’ phones or inboxes while they’re in session, creating constant context switching.
After-Hours Admin Catch-Up
Owners and clinicians logging in at night to tidy up bookings, emails and messages that could be handled by a trained virtual admin specialist.
How Radmin Edge Supports Telehealth & Hybrid Clinics
Radmin Edge provides virtual admin support that sits alongside your existing team and systems, focusing on the patient journey before, during and after each appointment.
Online Booking & Calendar Management
We help manage your online booking channels and calendars so that appointments are correctly allocated, gaps are reduced and reschedules are handled promptly without everything landing on clinicians’ desks.
Appointment Communication
Sending confirmations, telehealth links and reminders in line with your protocols, and making sure changes are reflected in both your practice system and your telehealth platform.
Basic Tech-Guidance Communication
Providing clear, non-technical instructions to patients about how to join their session, what device they can use and what to do if they can’t locate their link – without trying to replace your IT support.
Follow-Up & Recalls
Helping to manage follow-up bookings, recalls and simple communication after appointments, so next steps aren’t lost in a busy inbox.
“Some days, half the work was just making sure everyone was in the right virtual room.”
For many telehealth clinics, the admin load isn’t just paperwork – it’s coordination. Making sure the right link, at the right time, goes to the right person.
Radmin Edge focuses on that coordination layer, so clinicians can stay focused on care instead of constantly troubleshooting appointments.
How Working Together Looks in Practice
The goal is not to replace your team or dictate your tech stack, but to support the way you already work and take specific pieces of admin off your plate.
Understand Your Model
We start with a conversation about your mix of in-person vs online consults, your platforms, booking channels and current admin load.
Identify the Right Admin to Move First
Together, we identify which tasks can be safely and reliably handled by a virtual admin, such as bookings, link communication and follow-up, and what must stay with clinicians or in-house staff.
Document Workflows & Rules
We document workflows, handover points, escalation rules and scripts so that everyone knows how calls, emails and bookings are handled.
Start, Review, Adjust
We begin with a defined level of support and review regularly. As patterns become clear, we adjust where needed so that the support remains practical and sustainable.
Engagements are structured with a clear scope and a notice period rather than long lock-in contracts, so you can make sure the model genuinely works for your clinic.
Ready to Take the Admin Strain Off Your Telehealth Clinic?
Whether you’re fully virtual or running a hybrid model, a short conversation can quickly clarify what kind of admin support would help and whether Radmin Edge is the right fit for your clinic.
Book a Telehealth Support Conversation