Get In Touch

Let's Discuss Your Practice's Admin Needs

I'm happy to have a no-pressure conversation about your current admin challenges and explore whether virtual support makes sense for your practice.

Contact Richard Ross

I respond personally to every inquiry. Whether you have questions about services, pricing, or just want to explore if virtual admin support could work for your practice, I'm here to help.

Email

[email protected] Response time: Within 4 business hours

Phone

027 340 4699 Calls and texts welcome

Location

Auckland, New Zealand

Business Hours

Monday – Friday: 8:00am – 5:00pm NZST

If you contact me outside business hours, I'll respond first thing the next business day. Urgent matters can be discussed during our consultation call.

Currently Accepting: New clients in New Zealand. Due to capacity limits, new enquiries may be placed on a priority waitlist.

Send Me a Message

Fill out the form below and I'll get back to you within one business day. The more details you can share about your practice and current challenges, the better I can tailor my response.

Your Name *

Email Address *

Phone Number Optional – helpful if you prefer a phone call back

Practice Type *

Practice Size

Service Interest

Tell Me About Your Practice * The more context you provide, the more helpful my response can be

What Happens After You Contact Me

I Review Your Message

I'll read your inquiry carefully and consider your practice's specific situation and needs.

Personal Response

Within one business day, you'll receive a personal response from me (not an automated reply or assistant).

Free Consultation

If it seems like a potential fit, I'll suggest a 30-minute call to discuss your needs and answer questions.

Proposal & Next Steps

After our call, I'll send a clear proposal with recommended services, scope, and fees for your consideration.

Common Questions Before Getting In Touch

Do you charge for the initial consultation?

No. The initial 30-minute consultation is free and no-obligation. It's a chance for both of us to see if working together makes sense for your practice.

What if I'm just exploring options and not ready to commit?

That's completely fine. I'm happy to discuss your situation even if you're just gathering information. Many practices take a few weeks or months to make a decision, and I respect that process.

How quickly can you respond to urgent inquiries?

I check emails throughout the business day and typically respond within 4 hours. If your matter is genuinely urgent, you're welcome to call or text my mobile directly.

What information should I include in my message?

The more context you provide, the better I can help. Useful details include: your practice type and size, main admin pain points, current practice management system, and what you hope virtual admin support could solve for you.

Do you work with practices outside of Auckland?

Yes. As a virtual service, I work with healthcare practices throughout New Zealand. Physical location doesn't matter – I just need secure access to your practice management system and clear communication channels.

What if you're at capacity when I contact you?

I maintain a priority waitlist for new practices. If I'm at capacity, I'll let you know upfront, provide an estimated timeframe, and place you on the waitlist i