Virtual Admin Support for Allied Health Clinics in New Zealand
Support for physiotherapy, podiatry, occupational therapy and other allied health clinics dealing with ACC admin, high-volume bookings and treatment follow-up without adding another full-time hire.
Schedule an Allied Health Support ConversationShort Appointments, High Volume, Constant Admin
Allied health clinics are often built on many short appointments across multiple clinicians and locations. ACC lodgments, documentation and follow-up sit in the background and can quietly expand until they fill every gap in the day.
- Back-to-back appointments with very little time between patients.
- ACC forms and follow-up tasks that need attention, but rarely fit “nicely” into the schedule.
- Clinicians finishing treatment notes late, then still needing to manage admin around those cases.
- Owners and senior clinicians picking up extra admin after hours to keep the clinic moving.
Admin Isn’t “Extra” – It’s Part of the Service
In allied health, good admin is part of good care. Clear documentation, organised bookings and timely ACC communication all support better outcomes. The challenge is doing that consistently, without asking clinicians to carry more than they should.
Common Admin Challenges in Allied Health Clinics
Different disciplines, similar friction points – ACC admin, bookings, documentation and follow-up.
ACC Lodgements & Follow-Up
ACC claims and related admin take time and accuracy. Without structure, they end up half-done or squeezed into the least convenient parts of the day.
High-Volume Booking Management
Managing many short appointments across multiple clinicians and locations, while keeping DNAs and late changes under control, is a real admin workload.
Treatment Documentation Admin
Notes, reports and documentation that need to be filed, shared or actioned admin-wise, not just written.
Multi-Site or Multi-Room Coordination
Juggling rooms, clinicians and appointment types across more than one location, while trying to keep utilisation healthy.
Phone & Email Interruptions
Patients calling to reschedule, ask questions, or chase ACC status often land directly on clinicians or a small reception team already at capacity.
After-Hours Catch-Up
Clinicians and owners are staying late or logging in at home to complete admin tasks they couldn’t get to between appointments.
How Radmin Edge Supports Allied Health Clinics
Radmin Edge provides virtual admin support that sits alongside your existing team, focused on the booking, ACC and follow-up admin that keep your clinic running.
Appointment & Case-Load Scheduling
Helping to manage diaries, waitlists and reschedules inside your existing systems, with an eye on utilisation, gaps and the realities of short appointment cycles.
ACC Admin Support
Supporting the administrative portions of ACC lodgements and follow-up tracking forms, communicating where appropriate and keeping information moving within your protocols.
Patient Follow-Up & Rebooking
Managing follow-up communication, reminders and rebooking workflows so that treatment plans are supported administratively, not just clinically.
Records & Documentation Organisation
Helping to keep records, scanned documents and key notes organised and accessible in the right place, reducing friction for clinicians during busy lists.
“We’re always busy, but admin was starting to leak into every spare moment.”
Many allied health clinics reach a point where the only way to grow seems to be “work more hours”, usually for the owners or senior clinicians.
Structured virtual admin support offers another path: moving repeatable admin tasks off clinicians’ plates so they can spend more of their day on assessment and treatment.
How Working Together Looks in Practice
The aim is to support the way you already run your clinic, while giving your team more breathing room and your clinicians more time for hands-on care.
Understand Your Clinic
We start with an overview of your disciplines, locations, appointment types, ACC load and existing admin setup, including who currently does what.
Identify Admin to Move First
Together, we identify specific admin tasks that can be reliably handled virtually: ACC admin, booking support, follow-up workflows – without blurring into clinical decision-making.
Document Workflows & Boundaries
We document workflows, rules and escalation points so that everyone knows which tasks sit with Radmin Edge and when clinicians or in-house staff are brought in.
Start, Review & Adjust
We begin with a defined service plan, then review regularly as we learn your patterns. The goal is a level of support that feels helpful, sustainable and aligned with how you like to work.
Engagements are structured with a clear scope and a notice period, rather than long lock-in contracts, so you can confirm the model works for your clinic in real life.
Ready to Take Some Admin Load Off Your Allied Health Clinic?
A short conversation is often the easiest way to understand what kind of admin support would help your clinic, and whether Radmin Edge is the right fit.
Book an Allied Health Support Conversation