Meet Richard Ross
NZ-based virtual admin and reception support for healthcare practices and service-based businesses. I bring 10+ years of New Zealand healthcare administration experience, with structured systems that keep inboxes, bookings, and follow-ups running smoothly, without adding in-house headcount.
What I do
I provide virtual admin support for New Zealand healthcare practices and service-based businesses, covering inbox management, scheduling support, customer or patient coordination, follow-ups, and reliable day-to-day admin that keeps operations running smoothly.
The focus is consistent delivery, clear communication, and secure workflows that fit how your practice or business already operates. You work directly with me (not a call centre), with clear boundaries and escalation rules agreed upfront.
Who I support
Radmin Edge is a good fit for teams that need reliable admin coverage and want clear processes, without hiring another in-house role.
How I work
We start with a short onboarding to confirm access, priorities, and escalation rules. From there, you get structured support with regular check-ins to refine workflow and protect quality.
Workflows are tailored depending on whether support is clinical-admin focused or general service-business admin. If something sits outside admin scope (clinical judgement, urgency decisions, or medical advice), it’s escalated, never assumed.
Let’s see if it’s a fit.
If admin is piling up, I’m happy to have a short, no-pressure conversation. I’ll ask a few questions, understand your workflow, and recommend a practical starting point.
