Virtual Admin Support for NZ GP Practices
Reduce appointment overload, stay on top of ACC and prescription admin, and free your GPs from after-hours inbox work without adding another full-time hire.
Schedule a Free GP Practice ConsultationWhen Admin Follows GPs' Home
Most GP practices in Aotearoa know that admin is a problem, but it rarely appears as a single “big issue”. Instead, it shows up as late evenings catching up on inboxes, ACC forms and prescriptions after an already full clinic day.
- Booked-out days with constant appointment changes and repeat prescription requests mixed through.
- ACC lodgments and follow-ups that eat time between consults, or sit in a “to do when there’s a gap” pile.
- Results, recalls and follow-up appointments that rely on clinicians remembering to trigger admin.
- GPs logging in after dinner “just to clear a few things” that turn into an extra hour of unpaid admin.
What this means in practice
When the admin isn’t properly resourced and structured, you don’t just get frustrated, you lose clinical capacity. Appointment slots are harder to manage, recalls slip, and patients wait longer for the follow-up they were promised. Over time, that becomes a risk to both morale and service quality.
Where GP Clinics Feel Admin Pressure Most
The pattern is remarkably consistent across many New Zealand GP practices of different sizes, same friction points.
Appointment Overload
Double-bookings, last-minute cancellations and complex schedules across multiple clinicians. Reception is stretched, and GPs end up getting directly involved in appointment admin when they could be seeing patients.
Prescriptions, Results & Recalls
Repeat prescription requests, pharmacy queries and results/review admin mixed in with everything else. Without clear workflows, important follow-up tasks compete with routine messages in the same inbox.
ACC-Related Admin
ACC lodgments, updates and basic communication that must be accurate but do not always need to be driven by a GP. When this is ad hoc, small delays multiply into bigger bottlenecks for both clinicians and patients.
Inbox & Phone Interruptions
Non-urgent admin messages, general queries and “quick questions” that create constant context switching. Clinicians are pulled back into admin tasks between appointments, which is exhausting and hard to sustain.
After-Hours Admin Catch-Up
GPs logging in during evenings or weekends to “get on top of admin”, often unpaid and invisible. This is one of the biggest contributors to frustration and burnout in otherwise well-run clinics.
Pressure on Reception & Practice Managers
Reception and practice managers sit in the middle, managing the front desk, phones, and everything else that lands on their desk. Without support, they’re often in permanent catch-up mode.
How Radmin Edge Supports NZ GP Clinics
Radmin Edge provides structured virtual admin support designed around the realities of GP workflow, focused on the tasks that don’t need a clinician, but currently land on their plate.
Appointment & Calendar Management
We help manage bookings, cancellations, reschedules, and waitlists inside your existing practice management system, following clear rules agreed with your team. The aim is fewer gaps, fewer surprises, and less manual juggling.
Structured Prescription & Results Workflows
Repeat prescription requests and routine follow-up admin are handled within documented workflows that separate what admin can do from what must go back to a GP or nurse, making your inbox easier to work through.
ACC Admin Support
The administrative portions of ACC lodgments and follow-up are managed according to your protocols, helping to keep claims moving without pulling clinicians deeper into paperwork than necessary.
Inbox Triage & Patient Follow-Up
Non-clinical emails and patient queries are triaged, documented and responded to where appropriate, with clear escalation rules back to clinicians only when required.
“We manage over 200+ appointments a week, and the admin was starting to win.”
Many GP clinics reach a tipping point where clinicians are consistently spending 4–6 hours a week on admin that could sit with a trained virtual admin specialist instead.
Radmin Edge is designed for that point when you need more support and better structure, but you’re not ready (or don’t want) to immediately add another full-time hire.
How Working Together Actually Looks
The goal isn’t to replace your team; it’s to give them structured support, free up your GPs, and create predictable workflows for the admin that currently falls between the cracks.
Initial GP Practice Conversation
A 30-minute call to understand your practice structure, number of clinicians, current admin load and where the pain is sharpest (appointments, prescriptions, ACC, inbox, or all of the above).
Service Plan & Workflow Outline
Based on that conversation, we recommend a starting service plan and outline the specific workflows we would support, so everyone is clear on scope, boundaries and handovers before we begin.
Onboarding & System Access
Over a two-week period we document key processes, set up call and inbox handling rules where required, and gain access to the systems we’ll be working in, alongside your existing team.
Ongoing Support & Review
Once live, we provide ongoing admin support with regular check-ins and simple reporting, so you can see where time is going and adjust as your practice evolves.
Engagements are designed to be flexible, with a clear notice period instead of long-term lock-in contracts.
Ready to Reduce Admin Pressure in Your GP Practice?
If your GPs are regularly staying late to manage admin, or your reception team is stretched beyond what’s sustainable, it may be time to explore structured virtual admin support.
Book a GP Practice Consultation