Support Plans • New Zealand

Flexible Support Plans for Busy New Zealand Businesses

Structured monthly support plans designed to help businesses stay organised, responsive, and easier to run. Each plan adds defined support capacity, with scope and hours agreed up front.

Capacity Management

To protect service quality, I work with a limited number of businesses at any one time. New enquiries may be placed on a priority waitlist if capacity is full.

Essential Support

Up to 20 hours per month
Best for businesses needing focused help with core admin and communication tasks

Core Support Included

  • Inbox monitoring and basic response support
  • Booking and scheduling support
  • Follow-up coordination
  • Message handling
  • General admin support
  • Weekly activity reporting

Best Suited For

  • Small service businesses
  • Founder-led businesses
  • Businesses starting with structured support
  • Focused support on key pressure points

This plan is ideal when you need reliable support with day-to-day admin and communication, without committing to a larger support structure.

Book a Consultation
Most Popular

Growth Support

Up to 30 hours per month
Designed for growing businesses needing broader support across admin, communication, and workflow tasks

Core Support Included

  • Everything in Essential Support, plus:
  • Broader inbox and email management
  • Client follow-up coordination
  • Document and records organisation
  • Communication template support
  • Workflow organisation support
  • Enhanced reporting and visibility

Best Suited For

  • Growing service businesses
  • Businesses with higher inbox and message volume
  • Teams needing stronger admin consistency
  • Businesses wanting smoother day-to-day operations

This plan works well for businesses that need a broader layer of support to reduce pressure, improve consistency, and keep more moving parts under control.

Book a Consultation

Premium Support

Up to 40 hours per month
For businesses with higher admin volume, more moving parts, and a greater need for support coverage

Core Support Included

  • Everything in Growth Support, plus:
  • Priority response handling
  • Advanced scheduling and coordination support
  • Multi-stream admin support
  • Detailed weekly and monthly reporting
  • Workflow improvement support
  • Proactive admin process refinement

Best Suited For

  • Businesses with higher support needs
  • Teams managing more complex admin flow
  • Businesses needing stronger continuity
  • Operators wanting a more consistent support layer

This plan is best for businesses that need more coverage, stronger continuity, and a higher level of support across multiple areas of operations.

Book a Consultation

Virtual Reception Support

Standalone support for incoming calls, messages, and client enquiries
Professional reception-style support offered as a standalone service

Service Features

  • Professional call answering by a real person
  • Message taking and forwarding
  • Basic caller information and enquiry handling
  • Booking support where appropriate
  • Call screening and prioritisation
  • Business-hours support options

Best Suited For

  • Service-based businesses
  • Businesses that cannot afford to miss calls
  • Solo operators without front desk support
  • Businesses wanting a more professional first impression

Virtual reception is available as a standalone service with its own structure. Visit the dedicated page for more details.

Explore Virtual Reception
Quick Comparison

Compare Support Plans

A simple view of what is included at each support level.

Feature
Essential
Growth
Premium
Monthly Hours
Up to 20
Up to 30
Up to 40
Admin Support
✓
✓
✓
Inbox / Email Support
Basic
✓
✓
Booking & Scheduling Support
✓
✓
✓
Client Follow-Up
—
✓
✓
Document Organisation
—
✓
✓
Workflow Support
—
✓
✓
Priority Response
—
—
✓
Detailed Reporting
Basic
✓
✓
Best For
Focused support
Growing businesses
Higher support needs
Common Questions

Frequently Asked Questions About Support Plans

How are support plans priced?

Pricing is discussed during your consultation and depends on the level of support, business needs, workload, and the type of tasks involved.

Can I change plans as my business grows?

Yes. Support plans can be adjusted as your workload changes, whether that means moving up, scaling down, or changing the type of support needed.

What happens if I use all my monthly hours?

If your hours are running low, we can discuss the best option before you reach the limit. That may include upgrading your plan or arranging additional support.

Is there a long-term contract?

No. Support is designed to be flexible, with a simple notice structure rather than a rigid long-term contract.

Do you only work with medical businesses?

No. Radmin Edge is no longer positioned as a medical-only service and supports a wider range of New Zealand businesses.

How quickly can support begin?

Start times depend on current capacity and the type of support needed, but this is discussed clearly during the consultation stage.

Need Help Choosing the Right Support Plan?

The best place to start is a short conversation about your business, current workload, and where support would make the biggest difference.

Book a Consultation

Direct Contact

support@radminedge.co.nz

027 340 4699

Connect With Radmin Edge

LinkedIn Facebook